Bridge For Wellness values your trust, and we take your privacy seriously. , we are committed to protecting your personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

This Privacy Policy outlines how we collect, store, use, and protect your information, and your rights in relation to your data.

1. What Personal Information We Collect

We only collect information that is relevant and necessary for us to deliver high-quality supports and services to you under the NDIS.

The types of personal information we may collect include:

• Your full name, address, phone number, and email
• NDIS participant number, plan information, and support budget
• Medical history, disability-related information, and support needs
• Contact details of your nominated representatives or emergency contacts
• Details of other service providers involved in your care (where relevant)
• Records of communication, service delivery, and incidents or complaints (if any)

We may also collect additional information with your consent, as needed to support your health, wellbeing, and care outcomes.

2. How We Collect Your Information

We collect your information in a variety of ways:

• Directly from you (via forms, phone calls, meetings, or our website)
• Through your carers, advocates, family members, or legal representatives
• From other service providers, health professionals, or support coordinators (with your consent)
• From public sources or government agencies when legally permitted

We will always inform you when we are collecting your data and explain why it is being collected.

3. Why We Collect Your Information

We use your information for the following purposes:

• To plan, coordinate, and deliver services that align with your NDIS goals
• To manage bookings, schedules, and appointments
• To process invoices and submit claims to the NDIS
• To communicate with you and your support network
• To comply with legal, funding, or reporting obligations under NDIS rules
• To improve the quality and safety of the services we provide

We do not use your information for any purpose unrelated to your care or NDIS services unless you've given consent.

4. How We Store and Protect Your Information

Your privacy is our priority. We protect your information by using:

• Secure, password-protected electronic databases
• Encryption and up-to-date security software
• Locked filing cabinets for any paper-based records
• Internal policies and staff training on confidentiality and data security

Only authorised staff have access to your information, and only for purposes related to your care or service delivery.

Please note: while we take every reasonable step to secure your information, no method of transmission or storage is completely foolproof. Bridge For Wellness is not liable for unauthorised access that occurs despite reasonable safeguards.

5. Sharing Your Information

We do not share your personal information unless:

• You have given your clear consent
• It is necessary to deliver or coordinate your supports
• It is required by law (e.g. mandatory reporting or legal requests)
• We are working with trusted third parties (such as plan managers or allied health providers) involved in your support journey

We will never sell or rent your personal information to anyone.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or outdated data
• Withdraw consent for us to share your information (where lawful)
• Make a complaint if you believe your privacy has been breached

Please note that in some cases, access to your information may be refused if:

• It impacts the privacy of another person
• It could pose a serious threat to someone's life or health
• It is part of a legal investigation
• It is unlawful to release it

7. How to Contact Us